Registration
ROYAL SPA FAMILY
Take regular care of your health in our spa hotels and resorts
ROYAL SPA FAMILY
ROYAL SPA FAMILY is a loyalty programme for regular guests of ROYAL SPA spa hotels and resorts
Become a part of our spa family with the ROYAL SPA FAMILY loyalty program, which is designed for our regular guests who regularly take care of their health in ROYAL SPA spa hotels and resorts in Mariánské Lázně, Luhačovice, Ostrožská Nová Ves and Velké Losiny. This program brings you not only benefits and discounts, but also the feeling that you are part of a community that cares about a healthy lifestyle.
Take care of your health regularly in our spa hotels and become part of our big ROYAL SPA FAMILY. Prevention and regular health care lead to health maintenance or improvement. Members of our ROYAL SPA FAMILY can get discounts on repeat stays and many other benefits and bonuses.
How to get points?
- We will convert the total amount of the purchased stay into points.
- For every 25 CZK paid you will get 1 point.
- Points are loaded for stays purchased directly at our spa hotels and ROYAL SPA resorts.
- Points are loaded for self-paid stays and stays made through health insurance companies (for complex spa care for extra charges for superior accommodation, single room accommodation and for choice meals, for contributory spa care for accommodation and meals).
- Points are loaded from the date the card is created, they cannot be loaded backwards.
- The number of points determines the amount of your discount.
How to get bonuses and discounts?
- Discounts and bonuses can be redeemed after the first stay is paid.
- Discounts and bonuses can be used for self-pay stays according to the type of membership.
- A valid loyalty card is required to redeem discounts and bonuses.
- The loyalty card is non-transferable. Benefits can only be used by the cardholder.
- To redeem discounts and points, the stay must be booked in the name of the loyalty card holder.
- The membership discount can be applied per room (not per person).
- Membership discounts cannot be combined with other discounts and applied to already discounted stays.
Important information:
- In order to redeem discounts and load points, the stay must be booked in the name of the loyalty card holder.
- Points will not be credited for stays purchased through a travel agent or other intermediary (e.g. corporate stays, etc.).
- Points will not be credited for stays that are paid for with vouchers or benefits.
- Points will not be credited for stays that are booked through an online booking system other than the booking system on our website.
- If you do not visit any ROYAL SPA hotel for more than 24 consecutive months, 500 points will be deducted for each year.
Loyalty card
Explore our loyalty cards and their benefits
0 - 3 999 points
Base card
What does membership include?
- 5% discount on stay with 500 - 1 999 points
- 8% discount on stays of 2,000 - 3,999 points
- Priority place on any waiting list
- 10% discount on admission to the Velké Losiny Thermal Park
- Exclusive offers for club members
- 5% discount on THERMELOVE spa cosmetics
Most popular
4 000 - 6 999 points
Silver card
What does membership include?
- Priority place on any waiting list
- 12% discount on stays of 4,000 - 4,999 points
- 16% discount on stays with 6,000 - 6,999 points
- A little gift for the room
- 15% discount on admission to the Velké Losiny Thermal Park
- FREE visit to the sauna zone in the thermal park
- 10% discount on THERMELOVE spa cosmetics
- Exclusive offers for club members
- 14% discount on stays of 5,000 - 5,999 points
7 000 points or more
Gold Card
What does membership include?
- Priority place on any waiting list
- A little gift for the room
- FREE visit to the sauna zone in the thermal park
- Exclusive offers for club members
- No cancellation fees for cancellations
- Option of VIP Check in without entry formalities
- Possibility to reserve a parking space
- 18% discount on stays of 7,000 - 7,999 points
- 20% discount on stays of 8,000 points or more
- 10% discount on 2nd room when booking as a gold member
- 20% discount on admission to the Velké Losiny Thermal Park
- 15% discount on THERMELOVE spa cosmetics
FAQ